Customer Relationship Management (CRM)

Web-based CRM lets you control your business anywhere at anytime. The system integrates all your customer data into one database. It includes your customers' contact details, customer group status, activities, correspondence and other historic data. Any activities and data related to a particular customer can be tagged as required. This way you get a real time CRM system working for your business. 

• Instantly view key information via the dashboard
• One centralised database management system
• Web-based CRM can be accessed anytime anywhere
• Duplicated contact checking and merging ability
• Tag/label function attached to each contact
• Ability to search/sort in different criteria
• Ability to input/output all contacts in different criteria
• Client's purchase or other activity recorded and linked to CRM
• All correspondence linked to CRM
• All historic data linked to CRM

iCAN web-based CRM will allow you to access the your business's core information whereever you are. This business management system will revolutionise information access throughout your business. It will deliver these key business benefits:

• Increased sales effectiveness: the most productive lead sources and sales staff are clearly identified on graphic charts. Sale reports are real-time reports. 
• Reduced administrative costs: information is only typed in once - CRM, product catalogue, invoicing, customer service, membership and sales history - all share the same data.
• Improved efficiency: everyone in the business knows right away where to find information without wasting time looking for it.
• Happier customers: your staff now knows more about them and what’s going on in their account.
• Better management: easily understood and clearly presented information that makes the ups and downs of your business readily apparent so you can seize opportunities and avoid disasters.